#Callcenter agent how to#

BenefitsĪside from the monthly salary you’ll earn as a call center agent, a BPO company might also provide you with some additional benefits. However, most of the time, you have to provide your own equipment with the required specifications (e.g., noise-canceling headsets, microphone, desktop/laptop with specific RAM and internal storage, internet speed of at least 5 Mbps).īoth the on-site and WFH setups require you to render a minimum number of hours per day (usually 8 hours). If you’re lucky with the BPO company that hired you, they might provide you with the equipment you’ll use for the job. If you’re looking for a working setup that promotes work-life balance, the WFH setup might be the one suitable for you. Work from Home (WFH) / Remote / Home Based Setup Traditional working setup that requires you to go to the company’s physical sites. Observe and learn as much as you can during this period so you’ll be fully prepared on your actual first day at the job.

This is the best time to ask all the questions that you can think of. It’s the transition stage during which you’ll get to listen to live calls at first before you handle the calls yourself.

This is actually when most recruits give up since it can be overwhelming, especially for those with zero call center experience. Nesting Periodĭuring the nesting period, recruits will get to experience handling calls and applying what they’ve learned during the first phase of training.

#Callcenter agent how to#

This is where you’ll learn the basics of the job through lessons on how to provide customer support and the different tasks that come with being a call center agent. Initial/Basic TrainingĪfter getting hired, recruits will start training in a classroom setting. Technical Support Representatives – These agents are in charge of addressing the queries and concerns of customers and clients about a product or service’s technical aspect.Sales Representatives – These agents are tasked with selling or promoting products or services by calling potential customers and clients.Customer Service Representatives– These agents address the different queries or concerns of clients or customers through phone calls.Collections Representatives – These agents are tasked with the collection of payments or unpaid balances from clients or customers of the company’s services or products.Chat/Email Support (Non-voice) Representatives – These agents will address the different queries and concerns of customers through email or chat.On the other hand, these are the different types of specializations: Blended Agent – performs both inbound and outbound calls.Outbound Agent – makes the calls to customers or clients.Inbound Agent – receives calls and answers them.There are two types of call center agents: On the other hand, the average salary for all call center agents (including those with experience) is ₱26,500 1. The average salary depends on the company’s location, the account that you’ll be assigned to, and the difficulty of the job function.Ĭall center jobs in Manila tend to pay more than those located within the Greater Manila Area and provinces.įor Manila-based companies, the starting pay for call center agents without experience starts at ₱22,500 per month. Working as a Call Center Agent in the Philippines: A Quick Overviewīefore starting your new job as a call center agent, there are some things that you should know and take into consideration. I am a full-time student, can I apply as a call center agent? Is it hard to become a call center agent in the Philippines? What are the highest-paying call center companies in the Philippines? What are the qualifications you need to meet to become a call center agent in the Philippines? Learn to deal with almost “freezing” office temperature Expect to feel a high level of pressure at work Assess and Improve Your Communication Skills How To Be a Call Center Agent in the Philippines: 7 Steps.Working as a Call Center Agent in the Philippines: A Quick Overview.